We offer free standard shipping on all U.S. orders with no minimum required. Most in-stock orders typically ship within 1–2 business days, Monday through Friday. Expedited shipping may be available at checkout.

Yes. Hencely can ship to many international destinations. International shipping rates and delivery times vary by country and are calculated at checkout. Customs duties, import taxes, or local fees may apply and are the responsibility of the customer.

Most in-stock orders are processed and shipped within 1–2 business days. You will receive an email with tracking information once your order ships.

After your order ships, you will receive a tracking number by email. You can follow the shipment using the tracking link in your shipping confirmation email.

Expedited shipping may be available at checkout depending on product availability, order size, shipping destination, and carrier options.

Please contact us as soon as possible at info@hencely.com. If your order has not shipped yet, we will do our best to update the shipping address.

Please email us at info@hencely.com with your order number. Items must be unused, in original condition, and returned within the return window stated in our return policy.

Yes. If you need a different size, color, or product, contact us at info@hencely.com. We will help you with available exchange options.

Please contact us right away with your order number and photos of the damaged item and packaging. Our team will review the issue and help with a replacement or solution.

Email us at info@hencely.com with your order number and photos of the item received. We will review the issue and help correct the order.

Once a return is received and approved, refunds are usually processed back to the original payment method. Bank processing times may vary depending on your card issuer or payment provider.

Turkish cotton is known for its long fibers, soft feel, absorbency, and durability. It is often used in premium bath towels, beach towels, spa towels, hotel towels, and hospitality towels.

Yes. Many Hencely towels are made from Turkish cotton and designed for softness, absorbency, and everyday comfort.

Yes. Turkish cotton towels are a strong choice for hotels, resorts, spas, vacation rentals, and hospitality businesses because they provide a premium guest experience. You can learn more on our Hotel & Spa Towels and Resort Towels pages.

Yes. Turkish cotton towels are designed to absorb moisture effectively while maintaining a soft and comfortable texture.

Wash towels with similar colors using mild detergent. Avoid bleach unless the care label allows it. Tumble dry on low or medium heat. Avoid fabric softeners, which may reduce absorbency over time.

Yes. Hencely welcomes wholesale and bulk orders. Please visit our Wholesale page or contact us at info@hencely.com with your business details, quantity, and product needs.

We work with hotels, resorts, spas, gyms, salons, restaurants, Airbnb hosts, property managers, retailers, hospitality suppliers, event businesses, and other commercial buyers.

Wholesale options may include beach towels, bath towels, hand towels, washcloths, bath sheets, pool towels, gym towels, salon towels, restaurant towels, resort towels, custom logo towels, private label towels, and metal wall art.

Minimum order quantity depends on the product, inventory, customization, and shipping requirements. Contact us with your desired quantity and our team will guide you.

Yes. Hotels and resorts can order directly from Hencely. We can help with Hotel & Spa Towels, Resort Towels, pool towels, bath towels, bath sheets, hand towels, and washcloths.

Yes. Fitness centers, health clubs, yoga studios, Pilates studios, and hotel gyms can visit our Gym Towels page for more information.

Yes. Salons, barber shops, spas, nail salons, and beauty businesses can visit our Salon Towels page for more information.

Yes. Restaurants, cafés, bars, catering companies, hotels, and commercial kitchens can visit our Restaurant Towels page for more information.

Yes. Custom logo towels may be available for qualifying orders. Options may include embroidery, woven logo, jacquard design, private label, and custom packaging depending on quantity and project requirements.

Yes. For larger projects, Hencely may be able to support private label towel production through trusted manufacturing partners.

Yes. Custom sizes may be available for qualifying wholesale or private label orders. Please share your preferred size, GSM, color, quantity, and intended use.

Custom colors may be available depending on order quantity, production requirements, and availability. Share your brand colors or preferred shades with our team.

Yes. Logo embroidery or custom branding may be available for qualifying business orders. This is a strong option for hospitality, wellness, fitness, beauty, and commercial brands.

For larger wholesale or private label projects, Hencely may be able to coordinate production with trusted Turkish manufacturing partners. Contact us with your specifications.

Yes. Hencely offers decorative metal wall art for homes, offices, outdoor spaces, restaurants, hotels, and commercial interiors. Visit our Metal Wall Art collection.

Our metal wall art is designed with durable metal and a clean decorative finish. Product details may vary by design, so please review the specific product page for more information.

Some metal wall art designs may be suitable for covered outdoor areas. For best longevity, avoid direct long-term exposure to harsh weather unless the product listing specifically states outdoor suitability.

Custom metal wall art may be available depending on project type, quantity, size, and production requirements. Contact us with your concept and details.

Available payment methods may include major credit cards, Shop Pay, PayPal, and other payment options shown at checkout.

Yes. Gift card options may be available on our website. Visit the shop menu or contact us if you need help finding gift card options.

Gift wrapping is not always available as a standard option, but you can contact us before placing an order and we will do our best to help.

You can email us at info@hencely.com, call us at 1-866-HENCELY, or use our Contact Us page.

Our team typically responds within 1 business day. Response times may vary during weekends, holidays, or peak seasons.

Yes. Business buyers can request a quote through our Wholesale page or by emailing info@hencely.com.

No problem. We are happy to help. Email us at info@hencely.com or call 1-866-HENCELY and tell us what you need.