FAQs
Frequently Asked Questions
📦 What is your shipping policy?
We offer free standard shipping on all U.S. orders — no minimum required. Orders typically ship within 1–2 business days (Mon–Fri). Expedited shipping is available at checkout.
🌍 Do you ship internationally?
Yes! We ship worldwide. Rates and delivery times vary by country and are calculated at checkout. Please note that customs duties and taxes may apply, which are the responsibility of the customer.
⏳ When will my order ship?
Most in-stock orders are processed and shipped within 1–2 business days. You’ll receive an email with tracking information as soon as your order ships.
📬 How can I track my order?
Once your order ships, you'll get a tracking number by email. You can track it via the shipping carrier’s website or through the link in your confirmation email.
🧺 How do I return an item?
Email us at info@hencely.com or call +1-866-HENCELY with your order number. We’ll send return instructions. Items must be unused, in original packaging, and returned within 30 days.
🔄 Can I exchange an item?
Yes! If you need a different size, color, or product, just reach out and we’ll arrange a quick exchange. Contact us at info@hencely.com.
🎨 Can I order custom towels or wall art?
Absolutely! We offer custom logo towels and custom metal wall art. Email us at info@hencely.com with your project details, and we’ll get back to you with options.
🧾 Do you offer wholesale pricing?
Yes, we welcome wholesale orders. Visit our Wholesale page or contact us directly to discuss pricing and bulk options.
🎁 Do you offer gift wrapping?
We don’t currently offer gift wrapping as a standard option, but feel free to email us — we’ll do our best to help make your gift extra special.
📧 Still have questions?
No problem — we’re always here to help. Contact our friendly support team at info@hencely.com or call us at +1-866-HENCELY.
