Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
What payment methods do you accept?
- Credit Cards (Visa, Mastercard, American Express, Discover, etc.)
- Debit Cards (Visa, Mastercard, American Express, Discover, etc.)
- PayPal
- Apple Pay
- Google Pay
- Amazon Pay
How can I track my order?
Once your order has shipped, we'll send you a shipping confirmation email with a tracking number. You can track your order on Hencely's website or the shipping carrier's website.
What is your return policy?
At Hencely, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your purchase, we offer a 30-day return policy. Contact our customer service team within 30 days of receiving your order to initiate a return. Send the item back to us in its original, unused condition.Once we receive your return, we'll process a refund for the purchase price (excluding original shipping costs).Refunds will be processed to the original payment method within 5-7 business days.
How do I cancel an order?
You may be able to cancel your order before it is shipped. You can request cancellation when your order has not yet been processed, packed, or shipped. Please contact us for cancellation.
How can I contact customer service?
For any inquiries, please send us an email at info@hencely.com or from contact page. Our customer service team will get back to you within 24 hours.
What are your shipping options and costs?
Shipping is free for orders in the USA, No minumum required. Delivery time depends on the shipping method selected at checkout and the destination. Our standard shipping usually takes 3 business days. If you need your order sooner, we also offer expedited shipping options. We're happy to ship internationally! Shipping costs and delivery times will vary depending on the destination. Some orders qualify for free shipping please check out the rates at check out!
If you have any shipping questions, please don't hesitate to contact us at info@hencely.com or +1-866-
HENCELY. We're here to help!
How can I exchange an item?
Log in to your account on our website. Navigate to your order history or tracking information and find the option to initiate a return or exchange. Follow the prompts to select the item you wish to exchange and to provide the reason for the exchange. Choose the replacement item you want to receive, if applicable. Once we receive the returned item, we will typically process the exchange and ship the replacement item to you. If you have any exchange questions, please don't hesitate to contact us at info@hencely.com
Is it safe to shop on your website?
We take the security and safety of our customers' personal and financial information very seriously. Our website uses advanced security measures, including encryption technology and firewalls, to protect your information and prevent unauthorized access. We also regularly monitor our website for any potential security issues.
In addition, we only partner with reputable payment providers to process transactions, and we never store your payment information on our website.
We also prioritize transparency and clear communication with our customers. We provide detailed information about our products and services, including clear pricing and shipping information, and we make it easy for customers to contact us with any questions or concerns.
Overall, we are committed to providing a safe and secure shopping experience for our customers, and we continuously evaluate and improve our security measures to ensure that our customers' information is protected.
How do I use a coupon code?
1. Add the items you want to purchase to your shopping cart.
2. Click on the shopping cart icon to view your cart and review your order details.
3. Look for the "Coupon Code" or "Promo Code" field on the checkout page.
4. Enter the coupon code exactly as it appears, being careful to use the correct capitalization and any required formatting.
5. Click "Apply" to apply the coupon code to your order.
6. Check that the coupon code has been applied correctly and that the discount has been reflected in your order total.
7. Continue with the checkout process to complete your purchase.
Please note that some coupon codes may have specific terms and conditions, such as a minimum order amount or an expiration date. Make sure to carefully review any terms and conditions associated with the coupon code to ensure that it can be used for your purchase. If you have any issues with using a coupon code, you can contact our customer service for assistance.
What is your privacy policy?
We are committed to protecting the privacy of our customers and visitors to our website. This privacy policy outlines how we collect, use, and protect personal information that we may collect.
What information do we collect? We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and shipping address. We may also collect information about your use of our website, including your browsing activity, order history, and purchase preferences.
How do we use your information? We use the information we collect to process and fulfill your orders, to communicate with you about your orders, to personalize your shopping experience, and to improve our website and services. We may also use your information to send you marketing communications, including newsletters and promotional offers. You may opt out of these communications at any time.
How do we protect your information? We use a variety of security measures, including encryption technology, to protect your personal information and prevent unauthorized access. We do not store your payment nformation on our website.
Do we share your information with third parties? We may share your information with thirdparty service providers who help us fulfill orders, process payments, and provide marketing services. We only share the minimum amount of information necessary for these providers to perform their services, and we require them to adhere to our privacy policy and applicable laws and regulations. We may also share your information as required by law or to protect our rights or the rights of our customers.
Your rights and choices You have the right to access, correct, or delete your personal information, and to restrict or object to its use. You can manage your communication preferences by updating your account settings or by contacting us directly.
Updates to our privacy policy We may update this privacy policy from time to time to reflect changes in our practices or applicable laws and regulations. We will notify you of any material changes by posting a notice on our website or by sending you an email.
If you have any questions or concerns about our privacy policy, you can contact us directly.
