Privacy policy

Last Updated: July 2026

At Hencely, protecting your privacy is one of our highest priorities. We value the trust you place in our brand and are committed to collecting, using, and safeguarding your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information when you visit Hencely.com, place an order, or interact with our services.

Information We Collect

Depending on how you use our website, we may collect information such as:

Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order history
  • Customer support communications
  • Product reviews and feedback

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Website usage statistics
  • Shopping behavior
  • Cookies and similar technologies

This information helps us improve your shopping experience and website performance.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Improve our website and customer experience
  • Personalize product recommendations
  • Prevent fraud and maintain website security
  • Send promotional emails (only when permitted)

We never sell your personal information.

Cookies & Tracking Technologies

Hencely uses cookies, pixels, and similar technologies to:

  • Remember your shopping cart
  • Save your preferences
  • Improve website functionality
  • Measure website performance
  • Understand visitor behavior
  • Deliver relevant advertising through platforms such as Google and Meta

You can disable cookies through your browser settings at any time.

Payment Security

Your payment security is extremely important to us.

All payments are processed securely through trusted third-party payment providers, including Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, and other supported payment methods.

Hencely never stores your complete credit card information on our servers.

Information Sharing

We only share information when necessary to operate our business.

Your information may be shared with:

  • Shipping carriers
  • Payment processors
  • Fraud prevention providers
  • Marketing platforms
  • Website analytics providers
  • Government authorities when legally required

We carefully choose partners that maintain high privacy and security standards.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Request a copy of your personal data
  • Withdraw marketing consent
  • Object to certain data processing activities

Residents of California (CCPA/CPRA) and the European Economic Area (GDPR) may have additional privacy rights.

To submit a privacy request, simply contact us using the information below.

Data Security

We use industry-standard security measures designed to protect your information, including:

  • SSL encrypted connections
  • Secure Shopify infrastructure
  • Trusted payment gateways
  • Restricted internal access
  • Continuous platform security updates

Although no online system can guarantee absolute security, we continuously work to safeguard your information.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and accounting requirements
  • Resolve disputes
  • Prevent fraud

Third-Party Services

Our website may include links or integrations with third-party services, including:

  • Google
  • Meta (Facebook & Instagram)
  • Pinterest
  • YouTube
  • Trustpilot
  • Shopify Apps

These third-party services operate under their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Whenever significant updates are made, the revised version will be published on this page with an updated Last Updated date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us.

Hencely LLC

Email: info@hencely.com

Business Address:
Wood Ridge, NJ 07075
United States