Privacy policy

Privacy Policy

Effective Date: April 23, 2025
Hencely LLC ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit or make a purchase from www.hencely.com (the “Site”).

1. Information We Collect

A. Device Information

When you visit the Site, we automatically collect information about your device to better understand how you interact with us. This includes:

  • IP address

  • Web browser type

  • Time zone

  • Device identifiers

  • Referring websites or search terms

  • Pages visited and time spent

Technologies used:

  • Cookies: These small data files may include an anonymous unique identifier. Learn more or opt-out at www.allaboutcookies.org.

  • Log Files: These record events like page views and track IP address, browser type, and timestamps.

  • Web Beacons / Tags / Pixels: These monitor how you browse the site and measure marketing effectiveness.

B. Order Information

When you make or attempt to make a purchase, we collect:

  • Full name

  • Billing & shipping addresses

  • Payment details (including credit/debit card numbers, which are securely processed)

  • Email address

  • Phone number

C. Account or Contact Information

If you sign up for newsletters, create an account, or contact us, we may collect additional information, such as login credentials or customer service inquiries.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding your order or inquiries

  • Prevent fraudulent transactions and ensure secure shopping

  • Improve and personalize your shopping experience

  • Analyze trends and optimize the functionality of our Site

  • Deliver targeted marketing or product recommendations in line with your preferences (if opted-in)

3. Sharing Your Information

We share your personal data only when necessary, including:

  • Shopify: Our e-commerce platform. More on their privacy practices at: Shopify Privacy Policy

  • Payment Processors: Such as credit card providers or PayPal, to securely process payments.

  • Analytics & Advertising Services:

  • Compliance & Legal Requirements: When required by law, subpoena, or to protect legal rights and security.

4. Targeted Advertising

We may use your data to show personalized ads across platforms (like Facebook, Google, or Instagram).

You can opt-out here:

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or deletions

  • Object to or restrict certain processing

  • Withdraw consent for marketing communications at any time

To exercise these rights, email us at: support@hencely.com

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined here, including for legal or accounting obligations.

7. Security

We implement industry-standard security measures to safeguard your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. International Data Transfers

If you are visiting the Site from outside the United States, please note that your data will be processed and stored in the U.S. By using our services, you consent to the transfer of your data to the U.S.

9. Children’s Privacy

Our site is not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.

10. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will always be posted here with the revised effective date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, you can contact us at:

📧 Email: support@hencely.com