Hencely strives to provide the best customer experience with our Turkish bath towels. From ordering to dispatch to delivery, everything is coordinated well to ensure your satisfaction. Kindly go through our policies regarding the processing of your order. 

We have also provided answers to your FAQs about taking care of Peshtemals and other Turkish beach towels. 

Shipping Policy 

Unless your order includes customized bath and beach towels or towels in wholesale, we ship your order within 24 hours of a successful order placement. Usps is our delivery partner, and their Priority Shipping service will get your products delivered within the next 1-3 days in the US. 

International deliveries may take anywhere between 7-21 days, depending on your location. 

The shipping charges will be added automatically before checkout. However, any custom duties or other local taxes will have to be paid by the buyer at the time of delivery. 

Customized towels are dispatched in about 3 business days. The wholesale towels usually ship in about a week, depending on the order quantity. 

Returns Policy 

As we take utmost care in manufacturing our products and preparing them for dispatch, you won’t feel dissatisfied with your product. But if you don’t want it, you can return it within 30 days of delivery. 

Please note that you can return all products except: 

  • Custom or personalized orders 
  • Intimate items (for health/hygiene reasons) 
  • Perishable products (like food or flowers) 
  • Digital downloads 

The returned product needs to be new and unused and should be in its original packaging. Also, the buyer will have to pay the return shipping costs. If the product returned is not in its original condition, the buyer is responsible for any loss in value. 

Accepted Payment Methods 

We accept all major credit and debit card payments, including MasterCard and Visa. You can also use PayPal as your preferred payment method. 

Turkish Towels – FAQs 

1) Why is my towel not absorbent? 

The towel needs to be soaked in water for a few hours before its first use. Hang it to dry. Once dry, your towel is ready to use. This step ‘teaches’ the fibers to start absorbing the water and also makes these Turkish towels softer. 

Residues of soap, detergent, or dirt also affect the absorbency. 

2) How to take care of the towel? 

Taking care of Turkish towels is not very difficult. 

Keep your towel clean. Wash it at regular intervals. The towel is machine washable and can dry quicker than other regular bath towels. 

  • Wash them in warm or cold water; avoid hot water. 
  • Do not use fabric softeners. 
  • Use the medium heat setting in your dryer. 

Note that the towel will get softer and more absorbent with each wash. 

3) What to do if the tassels get untied? 

Don’t panic! When you see the tassels coming off, twist the threads together and tie them into a knot again. The towel should be with you for years to come, as good as new. 

We hope we addressed your concerns. If your questions remain unanswered, contact our Support team. We will be more than happy to assist you.